Cancellation Policy
YOUR Offers
An order can be canceled until the order is Shipped. To cancel the order, the customer has to contact YOUR Offers Customer Support during the working hours.
YOUR Laundry
In YOUR Laundry, cancellation is possible in the case of Machine Reservation. The following Terms & Conditions will be applied for the Reservation Cancellation.- No charges will apply if the cancellation is made at least 6 hours before the scheduled washing time.
- If a user cancels the wash schedule within 0-6 hours of the scheduled time, 5 credits (equivalent to BDT 5) will be charged as penalty from his/her account.
- No fees will be charged as penalty if the wash schedule is booked within 6 hours prior to the wash time and canceled within 10 minutes of placing the booking.
- If any reservation is cancelled by YOUR Campus, no penalty will be applied.
- In case of reservation cancellation, the Wash Package will be returned to the user’s account.
YOUR Shop
A purchase can be canceled unless and until the payment is made. Once the payment is complete, the purchase can’t be canceled.