To avoid the complicacy of return and refund for both ends, please check the product carefully whether there is any damage, defect or malfunction before receiving the product.
To return any product the below-mentioned Terms & Conditions must be fulfilled. Before initiating any return, please read the Terms and Conditions with care.
Wrong Product: If you find the product is wrong which can be identified without unboxing, please return the product in unbroken seal. In such cases product can’t be returned if the seal is broken.
Unsealed Packaging/Box: If the packaging or box in not in sealed and intact condition, immediately return the product to the Collection Point/Delivery Representative.
Damage & Defect: If the product you receive is the one which you have ordered, please Unbox the product in front of the Collection Point/Delivery Representative. After checking if you find the product is physically Damaged or Defective, return the product instantly to the Collection Point/Delivery Representative with the original Packaging, Warranty Card, User Manual and Tag. The Collection Point/Delivery Representative may take a video of unboxing for facilitating the smoother return in case of internal damages & defects.
Change of Mind: If you don’t want to receive the product, return the product to the Collection Point/Delivery Representative in sealed and intact condition. Please keep in mind that we do not take any advance payment thus we really do not wish to take any return due to your change of mind. If this happens more than once with any specific user, we may decide not to process his further orders until he/she make the payment in advance.
Doesn’t Match with Description: If the product doesn’t match with the provided information, return the product to the Collection Point/Delivery Representative in sealed and intact condition.
Missing Item: If you find that you didn’t get all of the items as mentioned in the “What’s in the box,” return the product to the Collection Point/Delivery Representative with the original Packaging, Warranty Card, User Manual and Tag. But you must check the product in front of the Collection Point/Delivery Representative.
We start the refund the process after we receive the returned product.
Refund amount will include the actual paid amount only.
Refund Timeline:
Refund may take 3-5 days based on the location of delivery and the payment methods used while paying the Platform Charge & Product Price.
For card payment it may take up to 7-10 working days to reflect the refund to your account.
Equivalent amount for voucher or discount is not refundable.
YOUR Laundry
Any Wash Package purchased on the App is not return & refundable unless until due any unavoidable circumstances YOUR Campus failed to provide service of his/her designated dormitory/location. However, in certain cases, YOUR Campus may accept return & refund request for YOUR Laundry Wash Package if it deems the circumstances logical, valid, and appropriate within 3-5 days of receiving the request from the customer. In such cases the return or refund will be performed following the purchasing method.
YOUR Shop
Vending Machine products are non-return/non-refundable unless there is an error in the products condition or expiration date. In such cases, the customer should inform YOUR Campus customer care and follow their instructions. If the product is not dispensed after the payment, the paid amount will be refunded. The refund processing time depends on the payment method: 24 hours for cash payment, 72 hours for bKash, 7-12 days for SSL Commerz (card, internet banking, and other mobile banking except NAGAD), and instant refund for NAGAD and YOUR Campus App purchase.